Email Marketing Tips

Capturing the attention of a prospect in email marketing can be quite a challenge sometimes. It takes time, trust, and an ability to visually attract a prospect. Here are four email marketing tips to help build your clientele.
The Reward Delivery
Email is a great tool to build loyalty, send check-in rewards, and making offers in general. Companies, like Groupon, use this method to do exactly that, and then snatch an email address when coupons are bought from them.
Buy something from them once and more promotional emails will usually follow. This is a great method to gain a prospect’s respect and get contact details.
The Double Opt-In
Many email marketers can get one opt-in, but the real question is: Are you able to secure a double opt-in? The double opt-in often includes a confirmation email that is sent with an email opt-in (a form fill is often used in this case). This could be thought of as an inconvenience to customers who don’t know what you are doing and ludicrous to learning email marketers. Still, the double opt-in might be a valuable asset when maintaining a database for interested subscribers that is clean and high quality.
A Welcome Series
Once new customers opt-in you can start emailing them a welcome series. These series of messages ready your customers to receive from your list and then result in their own drip campaign. Giving your prospects a time frame will also help hasten the process and those that don’t respond can be moved to a cold prospects list.
Integration Within Display Ads
Capturing your prospect’s attention and keeping it is one of the greatest challenges for marketers. A great place to start is by including display ads with confirmation and reminder emails. Integrating a newsletter also has also been a good method of keeping your prospect updated.

Outbound Marketing Tips for 2013

Marketing Tips for 2013: kicking off a new outbound teleprospecting campaign requires careful preparation and a proactive, yet adaptable, outlook.  Below are some of the intangibles and physical assets you should be mindful of within the first two weeks of a new campaign:

Week 1:

Secure a targeted list: Whether you build this internally, or attain a new list from a vendor, makes sure you have a targeted approach by company.  Think about who your ideal company is; employee size, industry, annual revenue, location.  You may also have a clear picture of who your decision makers are based upon title, but if not, attain a few key contacts that reside within your target departments (Marketing, IT, Sales, etc).

Create strategic messaging:  Try your best not to dump every benefit and technical feature in your emails and voicemails.  Keep them high-level with a few bulleted highlights that conveys why you think it would be worth speaking for a few minutes.  Also, have a very short referral email handy – this can be used as a 1st contact if you’re unsure of your target audience within the company, or, in situations where your data is not reliable.

Have your ‘Battle’ card ready:  A ‘Battle’ card or ‘Sales’ card is a handy one or two-page cheat sheet that overviews all your talking points for live conversations, as well as common objection handling and competition overview.  These are great to get you comfortable talking with prospects in the initial phases of a kick-off campaign.

A “Kick-off” mass email:  I’ve always been a fan of starting off a campaign with a high-level introduction email that clarifies in a couple sentences what your company/solution does and why you’re looking to speak with the person who oversees that area of operation.  This helps streamline quicker pipeline or incoming referrals and provides the Business Development Rep(s) a more efficient launching pad.

Week 2:

Analyze your “Kick-off” email:  Flag all accounts that had bad emails that bounced (some programs can automate this).  Analyze your open rates and click-through rates (website clicks); if you’re over a 10% open rate, that is pretty good.  Manage your follow ups based on who clicked-through the website and then on to the people who opened the email message multiple times (3+ should be the priority bucket).  Of course, all incoming emails and calls should be the top focus, as those are active prospects that you need to connect with to see if they can be qualified.

Make any necessary tweaks:  You may find that a certain range of prospects with particular titles have been responding more than others, or, your referrals keep leading toward another position that wasn’t even a listed target originally.  Try and diagnose as to whether or not the messaging should be tweaked based upon new findings.  Keep in close contact with the reps on the projects to understand if the voice and email messaging is resonating and, if for some reason the results are dry and minimal, that would be the time to change the messaging and attempt a new approach.

Call Shadow:  The first two weeks are critical for a trainer or manager to listen in on calls – either an hour of cold-call follow ups or a scheduled call with an interested prospect.  This is the best way to understand how the prospects from your target accounts are responding to your messaging and scripting.  Some of the best changes can come from these strategic sessions.

With 2013 fast approaching, there’s no doubt that endless amounts of Marketing and Sales departments are preparing for their own unique teleprospecting campaigns to kick things off effectively.  As you look through this list, is there anything you have done differently or anything that rings true for you?

Successful Online Content Marketing

Content Marketing is deemed the basis of any good inbound marketing strategy. There is increased competition in online businesses for brand building, search engine optimization, referral traffic, and lead conversion. Marketing content is an essential part to all of these. There are 10 necessities listed below to achieve successful online content marketing.

1. Blog: A blog is an extremely flexible way to publish content on the Internet. Publishing about your current domain will increase your ability to rank well in Google’s Search Engine Results Page, making your business more accessible to the public.
2. Publish a Schedule: A schedule has three functions. First, to create deadlines for content producers. Second, to establish the number of submissions required per week. Third, to set up an accountability system.
3. Advanced Content: Hook visitors in to your website by publishing case studies, white papers, tutorial videos etc. In order for a visitor to gain access to this content they will “trade in” their email address. This visitor has just entered into the top of your sales funnel. You can then nurture them into a lead email campaign, with the idea of nudging them down the funnel.
4. Calls-to-action: These are billboards that will lead a visitor to the advanced content located on your website. They should center in on convenience, value, and solving problems.
5. Landing Pages: Pages that will be awaiting your visitor once they have clicked on your call to action button. While drawing your visitors to fill out the form on your page, your business must look trustworthy and have a clear message of value.
6. Quality Content: The content published on your website must either solve problems, or entertain. These are the only two reasons people have for using the Internet. Focusing on yourself or the company will not draw in visitors.
7. Social Media Distribution: Creating social sharing buttons on your website will maximize public visibility of your content.
8. Subscription: Provide an easy way for your visitors to subscribe to your blog. Have both email and RSS available to fill out. This will also prove to be a good way to monitor the popularity of your published content.
9. Analytics: Being able to track the popularity of certain content on your website will help you gauge what kind of content is most important to your visitors. It will also define the content that is consumed right before a visitor becomes a costumer. When this is identified the same content can be offered up to new visitors in hopes that this will bring in customers faster.
10. Syndication: Once a blog has been out their for a while and your content is considered valuable, other blogs may request to republish your posts. If you can confirm that this doesn’t damage your brand, then accept. Syndication can lead to greater exposure of your business and increase the number of referring leads.

SPEED UP Lead Generation

Are your close ratios declining while your “no decisions” are rising? Is Sales asking for new marketing collateral without a reason? Then these might be signs of inconsistent messaging. This can slow down lead generation. In order to speed up lead generation, you need consistent messaging. This is easier said than done. Consistent messaging comes from the JOINT efforts of Sales and Marketing. Both need to work together to form a message based on the customer’s point of view.

Work the message from the ground up by looking at the customer’s perspective from the point of engagement to sale. Try to change the message according to the desires of the prospect, instead of changing the prospect’s desires to want a product.

There are five steps to form consistent messaging:

Step 1. Gather workers within the business who “touch the customer experience.” So that each angle of the interaction between the customer and the organization is analyzed.

Lead Generation

Step 2. Together identify:
• What the prospect is responsible for in his or her job
• What the prospect gets measured on
• What keeps the prospect up at night

Asking these questions will make your messaging more personal.

Step 3. Recognize undervalued threats. Instead of pointing out obvious problems the customer sees, identify points that customers fail to appreciate about your product.

Step 4. Create a message based on the understanding of your prospect and the underappreciated problems. Show the prospect how valuable these unseen aspects were.

Step 5. Test out your new messaging on sales professionals and select clients. If it works for them, then you are good to go!

With consistent messaging that engages the customer’s view, you can communicate how and why your product works for them. This clear-cut communication will increase the prospect’s understanding of your product, which will result in faster lead generation.

Building a Quality Email List

The best email lists are those that contain the names of loyal repeat customers, referral sources who respect others privacy and interested prospects who know you and your business well enough to recognize your emails. Building a permission based email list with a high number of quality subscribers can be tough, but the return is worth the effort!

Store your email data in an easy to edit, and segment electronic database. A good place to start would be your email marketing providers built in database. Email lists are an asset. Therefore, offering some sort of incentive, or reward for signing up should be common practice.

Creating an effective incentive is tough.

  1. Decide where to ask.
  2. Decide when to ask.
  3. Decide how to ask.

To engage potential subscribers you must find out what motivates them and use that to ask for “sign ups” in an effective way.

Email marketing is essential in every businesses marketing “quiver”, don’t let a small subscriber list stop your company’s email marketing campaigns. Everyone has to start somewhere.

Marketing Automation Benefits

Marketing Automation Benefits

Marketing Automation is the process of delivering engaging, relevant, timely and valuable content that will be of interest to your specific target market. Marketing Automation’s purpose is to improve Sales Lead Generation by driving awareness and interest in your company’s products and services. Marketing Automation solutions integrated with a structured sales process deliver the following benefits:

  • Predictable Revenue Growth
  • Reduced Customer Acquisition Costs
  • Increasing Productivity of Sales & Marketing Staff

Marketing Automation Challenges

Successful business leaders balance the promise of return on investments in marketing technology with reasonable concerns such as:

  • What is the Return on Investment for this type of solution?
  • How will we know the technology is delivering value?
  • Do we have the available skilled resources to effectively deliver the expected results?
  • How much IT effort is required to implement Marketing Automation?
  • What is the Total Cost of Ownership (TCO) of Marketing Automation?

Marketing Automation Solutions

Marketing Automation solutions deliver comprehensive email marketing campaigns tightly integrated with a structured sales process minimizing risk and delivering the following benefits:

  • Performance Based Pricing ensuring a Return on Investment
  • Turnkey solutions including IT and Marketing Resources
  • Integration of Marketing Automation with outbound Sales Lead Generation creating a Closed Loop Sales Process

Marketing automation is a critical success factor supporting the complex sales process. Research shows that 80-92% of senior business executives research business problems online and prefer to obtain information about your products and solutions through content such as white papers, blogs, articles, and educational materials.

Contact us to discuss the value of implementing Performance Based Sales and Marketing solutions.

Email Delivery Tips

How we monitor delivery

We have developed some instrumentation so we can monitor how we are doing on getting messages to our users’ inbox. Our applications tag each outgoing message with a unique header with a hashed value that gets recorded by the application before the message is sent.

To gather delivery information, we run a script that tails the Postfix logs and extracts the delivery time and status for each piece of mail, including any error message received from the receiving mail server, and links it back to the hash the application stored. We store this information for 30 days.

We also send these statistics to our stats server so they can be reported through our metrics dashboard. This “live” and historical information can then be used by our operations team to check how we’re doing on aggregate mail delivery for each application.

Why run your own mail servers?

Over the last few years, at least a dozen services that specialize in sending email have popped up, ranging from the bare-bones to the full-service. Despite all these “email as a service” startups we’ve kept our mail delivery in-house, for a couple of reasons:

  • We don’t know anyone who could do it better. With a 99.3% delivery rate, we haven’t found a third party provider that actually does better in a way they’re willing to guarantee.
  • Setup hassle Most of the third party services require that you verify each address that sends email by clicking a link that gets sent to that address. We send email from thousands and thousands of email addresses for our products, and the hassle of automatically registering and confirming them is significant. Automating the process still introduces unnecessary delivery delays.

Given all this, why should we pay someone tens of thousands of dollars to do it? We shouldn’t, and we don’t.

Read more about how we keep delivery rates high after the jump…

How we keep our mail delivery rates up

Lets be honest from the get-go. Mail delivery is more of an art than a science. We’ve found that even when you “play by the rules”, there’s still times when a major provider will reject all your mail without notice. Usually it takes a couple emails to to the providers abuse address, and things get resolved. In spite of these “out of our control” issues, we’ve found a few things help us keep delivery rates up:

  1. Constantly monitor spam blacklists: We have a set of Nagios alerts that regularly check if we’re listed on any delivery blacklists, and whenever they go off we take whatever corrective action we need to get back off the blacklist.
  2. Have valid SPF records. Don’t impersonate your users. When running a web app like Basecamp, which sends email that are generated by another user, it can be tempting to send the email from that user (e.g., so that a comment I wrote on Basecamp would appear to come from noah at 37signals dot com), which might make people feel more comfortable. Unfortunately, this is a surefire way to end up on spam lists, since you’ll likely be sending from an IP address that does not have the valid SPF records. And chances are, if the user’s domain does have an SPF record, it doesn’t include your application’s IP.
  3. Sign the mail! DKIM and Domain Keys. Yahoo and Gmail both score signed email higher.
  4. Dedicated and conditioned email sending IPs.
  5. Configure reverse dns entries. Most of the “big boys” won’t accept mail from your servers if your reverse dns entries don’t match. You might need your IP provider to help with setting up these records.
  6. Enroll in feedback loops. We haven’t automated our parsing of feedback, but a daily / weekly review of feedback loop emails helps us know when there’s an unhappy user, or other problem. Too many complaints and you’ve got trouble.

A problem we haven’t solved

By far the biggest cause of failed email delivery we see is due to bad email addresses that were entered in to the system—problems like ‘joe@gmal.com’ or ‘sue@yahooo.com’. By and large, these pass a regular expression check for email addresses, but aren’t actually valid addresses. There’s no perfect solution here, but we’ve been experimenting with checking for valid DNS records or actually attempting to connect to the mail server as part of the validation of an email address, and with notifying people within the application when we aren’t able to deliver mail to them.

A few tools

  • MX Toolbox is a great site for doing a quick check on your mail servers and your customer’s mail servers.
  • Sender Score is really a marketing tool for Return Path, but it can be used to get insight about how some of the “big boys” are scoring your sending IPs.
  • Postmark offers a web tool and API to get the SpamAssassin score for a message, which can be helpful for identifying things you can improve to boost delivery rates.

Have questions about email delivery? Ask in the comments, and we’ll try our best to answer.

Sales Lead Generation Success Factors

Critical Success in Sales Lead Generation

Generating quality sales leads is a critical success factor in achieving all companies’ revenue goals. Research shows that as an industry becomes more competitive, the need to generate high quality sales leads becomes even more critical for maintaining sales growth and profitability.

Sales Lead Generation Challenges

Sales Lead generation is a necessary function for any business that plans to grow. Whether you outsource your Lead Generation function or strengthen your internal Demand Generation process—the strategies, metrics and performance requirements should be the same.

  • Establish your Return on Investment (ROI) Requirement:If your field sales employees have a base salary of approximately $100,000-$150,000 and they are spending 25% or more of their time on the phone generating leads, this has a serious impact on your cost of sales and ROI.
  • Assess the Skills and Costs:Successful inside sales representatives must be skilled at encountering more rejection than the average field sales representative. The compensation for a skilled inside sales representative can be up to $75,000 annually including commissions. Add to these costs the supervisory and management expenses, the cost of high turnover, and the discipline required to manage each function.
  • Create Performance Metrics:The inside sales telephone prospecting function must be run with the discipline of a professional call center. Successful Lead Generation requires a consistent commitment to a set of measurable metrics such as number of calls per hour, number of quality leads per week and quality assurance metrics. Advanced call center technology is required to improve sales productivity and provide necessary management information reports.

Sales Lead Generation solutions deliver a comprehensive structured sales process tightly integrated with email marketing campaigns minimizing risk and delivering the following benefits:

  • Performance Based Pricing ensuring a Return on Investment
  • Scalable, Predictable Increases in the Sales Pipeline
  • Reduced Customer Acquisition Costs
  • Increased Productivity of Sales & Marketing Staff
  • Integration of Marketing Automation with outbound Sales Lead Generation creating a Closed Loop Sales Process

CSO Insights research documented companies that have mature sales lead generation practices have a 9.3% percent higher sales quota achievement rate and 7% higher sales win rate than those who do not.

Feel free to contact us here to discuss the value of implementing Performance Based Sales Lead Generation solutions.

Email Marketing Tips

Capturing the attention of a prospect in email marketing can be quite a challenge sometimes. It takes time, trust, and an ability to visually attract a prospect. Here are four email marketing tips to help build your clientele.
The Reward Delivery
Email is a great tool to build loyalty, send check-in rewards, and making offers in general. Companies, like Groupon, use this method to do exactly that, and then snatch an email address when coupons are bought from them.
Buy something from them once and more promotional emails will usually follow. This is a great method to gain a prospect’s respect and get contact details.
The Double Opt-In
Many email marketers can get one opt-in, but the real question is: Are you able to secure a double opt-in? The double opt-in often includes a confirmation email that is sent with an email opt-in (a form fill is often used in this case). This could be thought of as an inconvenience to customers who don’t know what you are doing and ludicrous to learning email marketers. Still, the double opt-in might be a valuable asset when maintaining a database for interested subscribers that is clean and high quality.
A Welcome Series
Once new customers opt-in you can start emailing them a welcome series. These series of messages ready your customers to receive from your list and then result in their own drip campaign. Giving your prospects a time frame will also help hasten the process and those that don’t respond can be moved to a cold prospects list.
Integration Within Display Ads
Capturing your prospect’s attention and keeping it is one of the greatest challenges for marketers. A great place to start is by including display ads with confirmation and reminder emails. Integrating a newsletter also has also been a good method of keeping your prospect updated.

~Chelsea Jensen, Prospectr Marketing

Successful Online Content Marketing

Content Marketing is deemed the basis of any good inbound marketing strategy. There is increased competition in online businesses for brand building, search engine optimization, referral traffic, and lead conversion. Marketing content is an essential part to all of these. There are 10 necessities listed below to achieve successful online content marketing.

1. Blog: A blog is an extremely flexible way to publish content on the Internet. Publishing about your current domain will increase your ability to rank well in Google’s Search Engine Results Page, making your business more accessible to the public.
2. Publish a Schedule: A schedule has three functions. First, to create deadlines for content producers. Second, to establish the number of submissions required per week. Third, to set up an accountability system.
3. Advanced Content: Hook visitors in to your website by publishing case studies, white papers, tutorial videos etc. In order for a visitor to gain access to this content they will “trade in” their email address. This visitor has just entered into the top of your sales funnel. You can then nurture them into a lead email campaign, with the idea of nudging them down the funnel.
4. Calls-to-action: These are billboards that will lead a visitor to the advanced content located on your website. They should center in on convenience, value, and solving problems.
5. Landing Pages: Pages that will be awaiting your visitor once they have clicked on your call to action button. While drawing your visitors to fill out the form on your page, your business must look trustworthy and have a clear message of value.
6. Quality Content: The content published on your website must either solve problems, or entertain. These are the only two reasons people have for using the Internet. Focusing on yourself or the company will not draw in visitors.
7. Social Media Distribution: Creating social sharing buttons on your website will maximize public visibility of your content.
8. Subscription: Provide an easy way for your visitors to subscribe to your blog. Have both email and RSS available to fill out. This will also prove to be a good way to monitor the popularity of your published content.
9. Analytics: Being able to track the popularity of certain content on your website will help you gauge what kind of content is most important to your visitors. It will also define the content that is consumed right before a visitor becomes a costumer. When this is identified the same content can be offered up to new visitors in hopes that this will bring in customers faster.
10. Syndication: Once a blog has been out their for a while and your content is considered valuable, other blogs may request to republish your posts. If you can confirm that this doesn’t damage your brand, then accept. Syndication can lead to greater exposure of your business and increase the number of referring leads.