Customer Service – Small Business
Five Simple Marketing Tips for Small Businesses - An infographic by the team at The Mines Press
The Rewards of Business
Each year approximately 600,000 new businesses are started by courageous people who seek many things, with one in particular. They seek success. Success is a reward or gift, and sometimes everything that goes into the work and the meaning of the word cannot be described entirely. Excited entrepreneurs may say they are in it for [...]
Social Command Centers
Today, the social media industry is frantically trying to keep up with the real-time environment and the fast pace of consumers. Due to the increase and sudden explosion of the many social media channels, consumers are more connected and influential than they have ever been, and businesses are faced with this challenge more frequently. They [...]
"Upselling": How To Treat Customers Like Prospects
Studies have shown that it can cost up to 5 times more to win over a new customer than it does to serve existing ones. With that being said, each customer should be treated like they are the best customer. Not only is upselling practically effortless since the hard part of selling yourself, services, products, [...]
Customer Service – ALWAYS ADD VALUE
Our attitude should be one in which we have not arrived, but always need to be adding value to our clients. As a customer service rep, or salesperson you should never consider yourself done with any client because of past success. I have had plenty of calls where I left feeling as though I blew [...]