“Good” SEO has two halves. One half is the obvious one that most people understand as content, consisting of high quality and relevancy. The other half that usually takes a back seat to the content side is accessibility. A website that easily accessible will, as a result, have an easier usability this makes your website [...]
Studies have shown that it can cost up to 5 times more to win over a new customer than it does to serve existing ones. With that being said, each customer should be treated like they are the best customer. Not only is upselling practically effortless since the hard part of selling yourself, services, products, [...]
When we consider customer service we think of our companies lifeblood. How is customer service being reduced to such an impersonal experience? I respect insightful response programs that create knowledgeable and timely response to prospects, or customers that are most likely to buy. It is important that B2B companies remember that answering your customers requests [...]
Our attitude should be one in which we have not arrived, but always need to be adding value to our clients. As a customer service rep, or salesperson you should never consider yourself done with any client because of past success. I have had plenty of calls where I left feeling as though I blew [...]